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Case Study: Creating Business Value Through The Automation Of Mail Handling, Order Fulfillment And Remittance Processing
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation's largest publicly traded health and supplemental benefi ts companies, with approximately 10.3 million medical members. As an international full-service benefits solutions company, Humana offers a wide array of health and supplementary benefit plans for employer groups, government programs and individuals.
Over its 48-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversifi ed customer portfolio. Among its consumer services, Humana provides mail order pharmaceuticals -- the focus of this case study.
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